Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Starling Jewelry pieces?
We use high-quality materials including 14k gold vermeil, sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful for years to come.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that personalized or engraved items are final sale.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every Starling Jewelry piece comes with a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.